Important Information for 2016

Thursday 30 June 2016

Here is a map of how to get to the Festival.

WHEN TO ARRIVE

The Festival and both campsites will open at 10:00 on Thursday 28 July. Please do not arrive earlier than this; there will be no access to the Festival or campsites before this time.

HOW TO GET TO THE FESTIVAL

Please use public transport or car share where possible. We recommend www.liftshare.com or www.gocarshare.com.

Customers attending the Festival are entitled to one free bus journey on arrival and one free bus journey on departure between Cambridge City Centre or Cambridge Rail Station and the Festival site. To claim your free journey, simply hand your enclosed free journey voucher to the driver. Buses run every 10 minutes and Citi buses are all wheelchair accessible.

  • For Cherry Hinton Hall: From Cambridge City Centre, catch the Citi 2 (Emmanuel Street, Stop E3) or Citi 3 (Emmanuel Street, Stop E2). From Cambridge Rail Station, catch the Citi 3 (Cambridge Rail Station, Stop 2).
  • For Coldham’s Common: Route F3 buses run direct to Coldham’s Common from Emmanuel Street Bus Station and Cambridge Rail Stations on Thursday and Monday.

Customers who arrive on Thursday after 19:00 will need to travel on Citi 3 to the Folk Festival.

Daily transport: Special free buses operate daily between Coldham's Common and Cherry Hinton Hall and also the car park (Netherhall) and Cherry Hinton Hall, from 09:00 to 01:00 (09:45 on Thursday).

Citi buses and special buses are both operated by Stagecoach. See Stagecoach's Festival leaflet or go to www.stagecoachbus.com

PARKING  - IMPORTANT CHANGES FOR 2016

All Festival tickets include parking. To avoid your vehicle being ticketed and towed away, please do not park in the roads near to the site. If you live in Cambridge or surrounds please try to walk, cycle or use public transport.

Parking for all ticket holders, unless camping at Coldham's Common, is at Netherhall School. Follow Blue car park route. Entrance to Netherhall Hall car parks is eastbound along Queen Edith Way only. This year there is no parking at St Bede’s School due to building works.

Ticket holders wishing to walk to the site should park at Netherhall School lower playing field, signposted park & walk. It is 350m from the exit of the car park to the Festival. Day Ticket holders should display a Day Ticket hanger from their rear view mirror prior to arrival. Large vehicles will be directed to Netherhall School upper playing field.

Parking for those requiring transport to the site is at Netherhall School upper playing field, signposted park & ride.  It is a 15 minute walk from the car park to Cherry Hinton Hall Campsite but a regular free shuttle bus service is provided.

Those camping at Coldham's Common campsite should park at Coldham's Common only. Do not park at Netherhall School. Follow Red campsite route.

Do not use sat nav directions near to the Festival as they will not direct you along designated routes.

PREVENTING TRAFFIC CONGESTION AT CHERRY HINTON HALL

Preventing traffic congestion is essential for the future of the Festival, which is why all Festival goers unless you are disabled, have registered a trailer tent or caravan, should drive straight to the car park. There is no unauthorised unloading allowed at or near Cherry Hinton Hall campsite.

If there is no traffic congestion on the day, authorised drop off at Cherry Hinton Hall campsite will be allowed for campers with greater need, e.g. large numbers of children, children under 5, an injury or illness, elderly campers, bulky or large amounts of equipment or musical instruments.

Authorised drop off will be controlled by stewards at Netherhall School upper playing field (signposted park & ride) car park only; you must still drive to the car park first where you will need to obtain a drop-off pass and wait until there is space for you to unload.

TRAILER TENTS – IMPORTANT CHANGES FOR 2016

We encourage trailer tent users to go to Coldham’s Common, where it is possible to keep your car near to your tent.

If you are bringing a trailer tent to Cherry Hinton Hall and it is too large to be unhitched and pushed from the drop off area into the campsite, you may apply for a Trailer Tent Pass to gain access via the main entrance (Gate 2) to Cherry Hinton Hall. Passes are limited and applications must be made by Friday 15 July. There will be no access without a valid pass.  Access will be from Thursday 08:30 to 09:30, via Gate 2 (main gate) and Monday 08:00 to 11:00. Please unhitch your trailer and unload your car as quickly as possible (within 10 minutes) and remove your car to allow others access. This pass will allow access to the hard standing areas only. You may not drive on the grass. When departing please pack all your equipment and bring it to the hard standing before collecting your car. Please apply to tickets@cambridgelivetrust.co.uk including your names, mobile number and vehicle registration.

CHERRY HINTON HALL ENTRANCES – IMPORTANT CHANGES FOR 2016

Pedestrians should use Pedestrian Entrance A beside drop off and Pedestrian Entrance B beside The Lodge and not the vehicle entrances. Pedestrian Entrance B is the best entrance for those walking from Netherhall. On Thursday, Pedestrian Entrance B will be opened before any other entrances and the queue for camping will start here heading in an Easterly direction towards the Robin Hood gate. Please follow signs and stewards’ directions when entering and leaving the site.

BIKE RACKS

A limited number of bike racks are available opposite the main entrance to Cherry Hinton Hall and there are a larger number of covered bike racks available at Netherhall School upper playing field. Please do not leave bikes within the bus turning area.

CAMPSITE SAFETY

For safety please allow space around your tent; 2m for small and 5m for large tents. Awnings or canopies cannot link tents or be attached to trees. Please leave appropriate fire gaps between each tent, awning or canopy and each will require its own Camping ticket(s). Tents should be made of fire-retardant material. Use the BBQ areas provided as no open fires, flares or oil burning lamps are allowed. Do not bring liquid fuel cookers. If cooking, read the gas safety advice on the Festival website before you travel. Do not bring fireworks. It is illegal to set off fireworks at the Festival. Anyone with fireworks will be ejected.

CAMPING TICKETS

Camping tickets will be exchanged for a tent tag by Camping stewards, in the campsite. Please see the Camping stewards as soon as your tent, awning or canopy is pitched. Do not leave your tent unattended until it is tagged. Untagged tents will be removed. Stewards will be there to assist you and will be available throughout the weekend. You will also be given a clear bag for Mixed Recycling and a red bag for Waste. Additional bags will be available. Please recycle waste where possible.

Camping is only available to Full Festival ticket holders who have purchased camping space. One Camping ticket entitles you to a space large enough for a 2/3 berth tent (max size 4.5m x 3.5m inc. guy ropes, measured from the longest to the widest point). Each tent, awning or canopy requires its own Camping ticket(s). You must have purchased enough Camping tickets for your size tent. Caravan and Camper Van tickets will need to be exchanged for vehicle passes.

FAMILY & QUIETER CAMPING – IMPORTANT CHANGES FOR 2016

At Cherry Hinton Hall Campsite we have designated the area near to the paddling pool and tennis court, together with any area close to the boundary and nearby houses, as family or quieter camping. Late night sessions will take place near to The Hub.

WRISTBANDS

Wristbands must be worn at all times for access. These cannot be replaced and if stretched or broken will become void. Wristbands are not transferable or for re-sale.  Please exchange your ticket for a wristband at your earliest opportunity after arrival and not immediately prior to the start of performances. Allow plenty of time to exchange your ticket on Thursday when most ticket holders arrive.

YOUNG PEOPLE & CHILDREN – IMPORTANT CHANGES FOR 2016

Do not forget to bring proof of age to the Box Office on arrival.  Under 18 tickets can only be purchased in conjunction with an adult ticket. Children under 5 are admitted free but still require a ticket. Under 14 year olds should always be with a responsible adult and never left alone in the campsites. Ages 14-17 must be accompanied by a responsible adult over 18 on arrival. If you have purchased a discounted Full Festival ticket for ages 5-17, photo ID regarding the age of adults and children may be requested at the box office. Failure to produce proof of age will result in the full price being charged. Always know where your children are, arrange meeting points in case of separation, and write a contact number on the inside of their wristband. Report lost children to HQ in the main arena.

FESTIVAL TICKETS

Tickets cannot be exchanged, transferred, resold, refunded or reissued. We are not able to replace or refund damaged, lost, stolen or undelivered tickets. More information and full terms and conditions are available from the Box Office: www.cambridgefolkfestival.co.uk.

CAMBRIDGE CITY RESIDENT TICKETS

A separate proof of residence is required for each Cambridge City Resident ticket holder when entering the Festival. Accepted forms of proof of residence include: a current Council Tax bill or utility bill showing name and address. Please note that photocopies will not be accepted. Cambridge City Resident ticket holders will not be able to enter the Festival without proof of residence.

DISABILITY & CONCESSIONARY PRICED TICKETS

If you have purchased Concessionary tickets, please remember to bring proof of eligibility to the Box Office on arrival. Failure to produce proof of eligibility will result in the full price being charged.

DISABLED CUSTOMERS

We recommend that disabled customers park at Netherhall School upper playing field (signposted park & ride). Please drive straight ahead on entering the site and you will be directed to the accessible parking and minibus. Please display blue badge clearly. If you have an access issue but do not have a blue badge speak to the steward on entering the site.

Blue Badge holders may unload at the drop off area at Cherry Hinton Hall (Gate 1) and do not need to drive to the car park first.

Disabled customers who chose to park at Netherhall School lower playing field should note that it is 350m from the exit of the car park to entrance to Cherry Hinton Hall, that no transport is available to carry customers and vehicles will not be allowed to exit the car park, until the end of the day.  

You may apply for a Disabled Unloading Pass to gain access via the main entrance (Gate 2) to Cherry Hinton Hall. Passes are limited and applications must be made by Friday 15 July. There will be no access without a valid pass. Access will be from Thursday 08:30 (no vehicle site access to site Thursday 09:30 to 11:00), via Gate 2 (main gate) and Monday 08:00 to 11:00. Please unload your car as quickly as possible (within 30 minutes) and remove your car to allow others access. This pass will allow access to the hard standing areas only. You may not drive on the grass. When departing please pack all your equipment and bring it to the hard standing before collecting your car. Please apply to access@cambridgelivetrust.co.uk including your names, mobile number and vehicle registration.

Facilities for disabled people include: drop-off area for camping equipment, wheelchair accessible minibus between all sites, wheelchair accessible toilets, limited number of accessible viewing spaces for all stages, manual wheelchair loan service (pre-booking required on 01223 457452). Refer to our Information Leaflet for Disabled People. You can download a copy of our Information for Disabled People Leaflet here.

Large print copies are available on request before 8 July and Braille or audio CD on request before 17 June. Tel 01223 357851 or email: access@cambridgelivetrust.co.uk for copies and information. Braille or audio CDs will be reserved for you to collect on arrival from the site Box Office. Reference copies in all formats are kept at the information point on the corner of the traders’ marquee.

SHOWERS

Showers are available at Cherry Hinton Village Centre, Colville Road (halfway down Cherry Hinton High Street) for Cherry Hinton Campers from Friday to Sunday, 08:00 – 13:00, and cost £3. Free showers are available at Coldham's Common campsite.

CONSIDERATION FOR LOCAL RESIDENTS

Please keep noise to minimum when accessing the car parks, waiting for buses and leaving the Festival, so as not to disturb people living close by.

NO DOGS OR GLASS ALLOWED ON SITE

Only guide dogs are allowed at the event. Do not bring glass. No glass bottles are allowed in the arena; searches will be in operation.

CHAIRS, BLANKETS & SUNSHADES

Please consider other Festival goers and do not erect sun shades or bring chairs into the arena unless you really need them. We prefer the use of small, folding, low back supports. Chairs cause obstructions plus are not permitted within or near entrances to marquees. Please allow access to space within marquees and keep pathways clear. Please keep blanket sizes to a minimum. For further details please refer to our website.

GREEN ISSUES

We are committed to making the Festival more environmentally friendly. Help us to keep the site tidy and leave no trace. Please recycle at the Festival and use the mixed recycling facilities around the site, and if camping use the clear mixed recycling bags. Please refill your water bottles at the taps provided to cut down on plastic waste. Try to conserve water on non-essential use. Do not bring glass; no glass bottles are allowed in the arena.

FIRST AID AND WELFARE

St John Ambulance, The Samaritans, Travelling Homeopath Collective and a wheelchair loan service will be available at Cherry Hinton Hall. St John Ambulance cannot prescribe medicine on site. Don’t forget to bring your own prescribed medicines, inhalers and sunblock.

SECURITY

Please keep your valuables with you at all times and do not leave them lying around or in your tent. The Festival will not accept responsibility for any losses.

NOISE

There may be high sound levels during certain performances. Prolonged exposure to high volume levels can cause damage to hearing. Children are particularly at risk of hearing damage. We recommend the use of ear defenders for young children.

MOBILE PHONE CHARGING

Charging is available within the Traders' Marquee, the Session Café and at Coldham's Common. There will be a charge for this service.

FURTHER INFORMATION

Artist performance times will be available on site in the Souvenir Programme. There is an information point on the corner of the traders’ marquee. Full terms & conditions can be found at www.cambridgefolkfestival.co.uk


DON’T FORGET:

  • Festival entry and Camping tickets
  • Proof of age/photo ID for 10 – 18 year olds
  • Disability or Concessionary ID
  • Proof of residence for each Cambridge City ticket
  • Prescribed medicines and inhalers
  • Sunblock
  • Refillable water bottle

DO NOT BRING:

  • Unnecessary valuables
  • Dogs (other than Guide dogs)
  • Glass
  • Chairs into the arena (unless essential)
  • Sunshades

HOW TO GET TO THE FESTIVAL

  • Use public transport or car share where possible.
  • From North and South use M11 and exit at junction 11.
  • Follow directional signs and colour coded route to your campsite/car park.
  • From the East follow A14 to Quy interchange (A1303) and then follow colour coded route.
  • From the West on A428 take the A14 to Quy interchange (A1303) and then follow colour coded route.

PARKING – IMPORTANT CHANGES FOR 2016

  • Help minimise traffic congestion by following this simple guide:
  • Red signs - Coldham’s Common campers – drive straight to Coldham’s Common.
  • Blue signs  - All other ticket holders
  • Day tickets/Park & walk (350m) – Netherhall School lower playing field
  • Park & ride – Netherhall School upper playing field

There is no parking at St Bede’s car park.

Unless you are disabled, you must drive straight to the car park.

There will be no unauthorised unloading at or near Cherry Hinton Hall Campsite.

Please call the Box Office on 01223 357851 if you have any questions.

CAR PARK ROUTES

RED ROUTE  –    Camping/Car Park Site (Coldham’s Common)

BLUE ROUTE –   Day tickets/Park & walk  (350m) - Netherhall School lower playing field / Park & ride - Netherhall School upper playing field

SITE ACCESS TIMES

Cherry Hinton Hall

 

Standard Camping

Site Opening Thursday 10:00

Car Parks open Thursday 08:00 Queue starts Pedestrian Entrance B

Caravan & Trailer Tent

(pass must obtained in advance)

Gate 2 (main gate)

Thursday 08:30 to 09:30, (no vehicle access to site Thursday 09:30 to 11:00)

Monday 08:00 to 11:00

Disabled Blue Badge

Gate 1 (drop off area)

Thursday 10:00

Disabled Person Unloading

(pass must obtained in advance)

Gate 2 (main gate)

Thursday from 08:30 (no vehicle access to site Thursday 09:30 to 11:00)

Coldham’s Common

 

All campers

Thursday 10:00

 

Broadcast and media partners

Supporters