FAQs

For our full Terms and Conditions click here

What is Cambridge Live Tickets? 

Cambridge Live Tickets is the Box Office for all of the ticketed events Cambridge Live runs which includes all public ticketed events at the Corn Exchange, Guildhall & the Folk Festival.

Cambridge Live Tickets also acts as a ticket agent for events throughout Cambridge and beyond.  Some of the exciting events we sell for include Newmarket Night shows which this year features Kylie Minogue and The Kaiser Chiefs, World class classical music performances from the Britten Sinfonia and the Academy of Ancient music and  brilliant local venues including the Portland Arms and West Road Concert Hall.

How do I book tickets?

Online – You can book online 24 hours a day for all of our events at www.cambridgelivetickets.co.uk

By Phone – The Box Office phone line is open Monday to Saturday 10am – 6pm and the number is 01223 357851.

By Counter - The Box Office counter is open Monday to Friday 12pm – 6pm and on Saturdays 10am – 6pm.  On performance evenings at the Corn Exchange the Box Office will stay open until 30 minutes after the start of the performance. If there is a performance at the Corn Exchange on a Sunday the counter will open 1 hour before the performance and close 30 minutes after the start.

Our address and contact details can be found here.

Why do I need to pay a booking fee?

Our goal is to provide an excellent personal service to our customers and to do this requires a lot of resource. The booking fee we levy contributes to the cost of running Cambridge Live.

This includes the processing fee levied by the banks, the VAT payable on the fee, our investment into the ticketing technology, hardware, staffing costs and other associated costs.

What payment cards do you accept?

We accept Visa, Mastercard, Solo and UK Maestro.
We do not accept American Express.

Where can I collect my tickets?

If you have chosen to collect your tickets at the venue box office they will be available for collection, usually one hour before the performance begins, at the venue you are attending for the event. This means if you are attending the Corn Exchange they will be available from the Cambridge Live Tickets Box Office located beside the Corn Exchange and if you are attending a performance at the West Road Concert Hall the tickets will be available from the West Road Concert Hall usually one hour before the performance on the day of the performance.

Please note the only time you can collect your tickets from the Cambridge Live Tickets Box Office for other venues we are selling for is if you are purchasing them in advance in person, otherwise they will available from the Venue you are attending on the day of performance only. 

What happens to my data when I book? 

When you book through Cambridge Live Tickets information we require to process your transaction includes your name, address and postcode and will always ask for your phone number in case anything happens to the event you are attending. All of the information we holds is securely stored. 

Cambridge Live Events: If you have given permission to us to send marketing  materials to you when you have booked for a Cambridge Live Event which includes all events at the Corn Exchange, the Guildhall spaces and the Folk Festival we do not share your data with any other companies and you will only receive information from us.

Other events we sell for: If you have given permission to us to send marketing materials to you when you have booked other events we sell for such as the Britten Sinfonia or the Academy of Ancient Music we will share your information with the organisation you have booked for only. In this instance you will receive information from Cambridge Live and the organisation you have book for only. 

Can I sell tickets for my event through Cambridge Live Tickets?  

Yes you can!

We would be very happy to sell tickets to your event. For more information please e-mail the Box Office team at Cambridge Live Tickets boxoffice@cambridgelivetrust.co.uk where they can provide you with information on our charges and marketing support we can provide for the event you are selling for. 

Folk Festival

If you need information on the Folk Festival page have a look here where you will definitely find what you need!

More info

If you need any more information please feel to contact via phone, e-mail or in person here.