FAQs

When is the Festival?
The 2018 Festival runs Thursday 2nd - Sunday 5th August. This is a week later than usual due to the School dates for 2018, because the School Term ends later it means we can access the Car Park one week later than usual to begin setting up. 
 
When will the line-up be announced?
The line-up for 2018 hasn't been announced yet. We'll update our webpages, social media and will email our customers when we announce the first names. Trust us, we'll be shouting about the 2018 line up very loudly, once we announce you will definitely know! Follow us on Twitter or like us on Facebook to be kept up to date! 
 
Where can I buy tickets?
You can buy tickets online
By phone: 01223 357851
In person at our Box Office: Cambridge Live Tickets, 2 Wheeler Street, Cambridge CB2 3QB,
OR on site at Cherry Hinton Hall Folk Fest Box Office
 
Will tickets be available on the gate?
Yes. There is a Box Office on site at Cherry Hinton where you can still purchase tickets subject to availability.
 
How many tickets can I buy?
You can buy a maximum of 10 adult tickets, per person or per booking.
 
Can I get a refund on my ticket?
Tickets cannot be exchanged, transferred, re-sold or re-funded. 
 
What discounts are available?
Tickets at discounted rates are available for: 
Cambridge City residents
Disabled Access & Personal Assistant tickets
5 – 15 year olds (under 14s must be accompanied) 
16 – 17 year olds
18 – 21 year olds
 
Do children under 5 need a ticket?
Yes, everyone needs a ticket. Children under 5 are admitted free but still require a ticket and must be accompanied by an adult at all times. Under 14s must be accompanied by a responsible adult on site and ages 14-17 must be accompanied by a responsible adult over 18 on arrival. 
 
I’ve booked my tickets, when will they be delivered? 
If you’ve chosen to print your tickets at home, they will be available immediately.
If you’ve chosen to have your tickets posted to you, they will arrive about a week after you booked them.
 
Is camping included with a full festival ticket?
No. To camp, you must purchase sufficient camping tickets for the size of your tent for the campsite of your choice. One camping ticket entitles you to a plot large enough for a 2/3 berth tent (max size 4.5m x 3.5m inc guy ropes, measured from the longest to the widest point). Each tent, awning or canopy will require its own Camping ticket.
 
What time do gates open?
10am on Thursday 2nd August.
 
When do I have to leave?
All people will have to be off-site by 1pm Monday 6th August
 
What is Cherry Hinton campsite like?
Cherry Hinton campsite is the main campsite and is on the same site as the Festival arena and stages. Cherry Hinton Hall campsite is a beautiful park complete with a duckpond, gardens, lovely trees and country house. The campsite surrounds the main arena and has a wonderful atmosphere. Also within the campsite is a free crèche, paddling pool and playground.
 
In 2017 we made some improvements to the main arena which increased its overall size. See here for details.
 
What is Coldham’s Common campsite like?
Coldham’s Common is situated approximately 1.5 miles from the main Festival site with free regular buses running to the main site. It is more peaceful and child friendly than Cherry Hinton Hall. Facilities include: on-site parking; showers; catering; grocery services; family campsite entertainment; floor-singers’ late night bar; stage; craft stalls; nearby local swimming pool.
 
Are there Glamping options available?
Glamping options are available, click here for more information.
 
Can I bring my caravan, minivan or campervan?
You are more than welcome to bring your caravan, minivan or campervan to our site for the weekend but you’ll have to purchase the correct ticket for your vehicle. Caravans, minivans and campervans are permitted only at Coldham’s Common. 
Folks with a disability can purchase limited campervan or caravan tickets for the Cherry Hinton Hall Campsite, which are available on first come, first served basis from Cambridge Live Tickets. 
Please note that Caravans, Minivans and Campervans under 3.5 metres in length will be £54.50 and caravans, minivans and campervans over 3.5 metres in length are £89.50. If you wish to have an awning on your caravan, minivan or campervan then you must also purchase a Coldham's Common Camping ticket aswell as your Caravan, Minivan and Campervan ticket.
There is no power supply to the campsites.
 
I have a disability. Where can I find further information about Festival facilities and access?
We like to make sure that no Folks miss out. If you have any questions please get in touch: 
Call: 01223 357851
 
Can I bring my dog to the Festival?
Only assistance dogs will be allowed at the event – please note this includes all campsites.
 
How do I get to the festival?
Transport emissions from Festival Folk make up the largest part of our carbon footprint! You can all really help by considering your own impact and planning ahead for a green sustainable journey. You can find out more information on how to help us become a Greener Festival HERE
 
How do I get from the train station to the festival site?
There will be a complimentary shuttle bus running between the train station and the festival site. Folks attending the festival will be sent a bus voucher and will be entitled to one return bus journey from the train station to the festival site. 
 
Can I walk to the festival?
Cherry Hinton Hall and Coldhams Common are a 35-45 minute walk from the train station.
 
Can I cycle to the festival?
Folks cycling to the Festival can lock their bikes at the bike racks opposite the Cherry Hinton Hall site.
 
Can I park at the festival?
Yes, parking for all ticket holders, unless camping at Coldham's Common, is at Netherhall School. If you are camping at Coldham's Common then you are welcome to park your car next to your tent but you won't be able to use your vehicle for the rest of the weekend. If you need to use your car during the weekend we advise people to pitch their tent on Coldham's Common and then move their vehicle to the car park at the top of the site. Don't forget there is a regular shuttle bus that will take you from Coldham's Common to Cherry Hinton Hall. You can also find out more about how you can help us to become a greener festival HERE
 
Will there be cashpoints at the festival?
Folks can get cash out using one of the cashpoints at the entrance to the main arena at Cherry Hinton Hall and beside the box office at Coldham's Common. There will be a charge of £2.50 per transaction.
 
Can I bring in my own food and alcohol?
Yes, Folks can bring their own food and alcohol but please remember that we don’t allow glass in the arena.

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