FAQs

When is the Festival?
The 2017 Festival runs Thursday 27th – Sunday 30 July 2017.
 
When do tickets go on sale?
Tickets will go on sale on Thursday 1st December 2016 at 10am
 
When will the line-up be announced?
The first names for the 2017 Festival will be announced the spring. Follow us on Twitter or like us on Facebook to be kept up to date! 
 
What do tickets cost?
 
Where can I buy tickets?
Online
Call: 01223 357851
In person: Cambridge Live Tickets, 2 Wheeler Street, Cambridge CB2 3QB
 
Will tickets be available on the gate?
Folks must purchase tickets prior to arriving at the festival, so please do not travel to the event without a ticket.
 
How many tickets can I buy?
You can buy a maximum of 10 adult tickets, per person or per booking.
 
Can I get a refund on my ticket?
Tickets cannot be exchanged, transferred, re-sold or re-funded. 
 
What discounts are available?
Tickets are available for: 
Cambridge City residents
Disabled 
5 – 15 year olds (under 14s must be accompanied) 
16 – 17 year olds
18 – 21 year olds
 
Do children under 5 need a ticket?
Yes, everyone needs a ticket. Children under 5 are admitted free but still require a ticket and must be accompanied by an adult at all times. Under 14s must be accompanied by a responsible adult on site and ages 14-17 much be accompanied by a responsible adult over 18 on arrival. 
 
I’ve booked my tickets, when will they be delivered? 
If you’ve chosen to print your tickets at home, they will be available immediately.
If you’ve chosen to have your tickets posted to you, they will arrive about a week after you booked them.
 
Is camping included with a full festival ticket?
No. To camp, you must purchase sufficient camping tickets for the size of your tent for the campsite of your choice. One camping ticket entitles you to a plot large enough for a 2/3 berth tent (max size 4.5m x 3.5m inc guy ropes, measured from the longest to the widest point). Each tent, awning or canopy will require its own Camping ticket.
 
What time do gates open?
We are currently busy planning for the 2017 Festival and will update this section soon!
 
When do I have to leave?
We are currently busy planning for the 2017 Festival and will update this section soon!
 
What is Cherry Hinton campsite like?
Cherry Hinton campsite is the main campsite and is on the same site as the Festival arena and stages. Cherry Hinton Hall campsite is a beautiful park complete with a duckpond, gardens, lovely trees and country house. The campsite surrounds the main arena and has a wonderful atmosphere. Also within the campsite is a free crèche, paddling pool and playground. Please note: we have made some improvements to the main arena for the 2017 Festival which will have a small affect on the layout of the Cherry Hinton camping areas.
 
What is Coldham’s Common campsite like?
Coldham’s Common is situated approximately 1.5 miles from the main Festival site with free regular buses running to the main site. It is more peaceful and child friendly than Cherry Hinton Hall. Facilities include: on-site parking; showers; catering; grocery services; family campsite entertainment; floor-singers’ late night bar; stage; craft stalls; nearby local swimming pool.
 
Are there Glamping options available?
Glamping options are available, click here for more information.
 
Can I bring my caravan, minivan or campervan?
You are more than welcome to bring your caravan, minivan or campervan to our site for the weekend but you’ll have to purchase the correct ticket for your vehicle. Caravans, minivans and campervans are permitted only at Coldham’s Common. 
Folks with a disability can purchase limited campervan or caravan tickets for the Cherry Hinton Hall Campsite, which are available on first come, first served basis from Cambridge Live Tickets.
Anything towed is classed as a caravan, anything under 4m is classed as a minivan and anything over 4m is classed as a caravan.
There is no power supply to the campsites.
 
I have a disability. Where can I find further information about Festival facilities and access?
We like to make sure that no Folks miss out. If you have any questions please get in touch: 
Call: 01223 357851
 
How do I get to the festival?
Transport emissions from Festival Folk make up the largest part of our carbon footprint! You can all really help by considering your own impact and planning ahead for a green sustainable journey. 
 
How do I get from the train station to the festival site?
There will be a shuttle bus running between the train station and the festival site. Folks attending the festival will be sent a bus voucher and will be entitled to a return bus journey from the train station to the festival site (details about the bus vouchers will be confirmed shortly.)
 
Can I walk to the festival?
Cherry Hinton Hall and Coldhams Common are a 35-45 minute walk from the train station.
 
Can I cycle to the festival?
Folks cycling to the Festival can lock their bikes at the bike racks opposite the Cherry Hinton Hall site.
 
Can I park at the festival?
Yes, parking for all ticket holders, unless camping at Coldham's Common, is at Netherhall School.
 
Will there be cashpoints at the festival?
Folks can get cash out using one of the cashpoints at the entrance to the main arena at Cherry Hinton Hall and beside the box office at Coldham's Common. There will be a charge of £2.50 per transaction.
 
Can I bring in my own food and alcohol?
Yes, Folks can bring their own food and alcohol but please remember that we don’t allow glass in the arena.

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